Refund policy
Last updated: August 10, 2026
Thank you for shopping with Amezna. We want you to be satisfied with your purchase. Please review our Return & Refund Policy below before submitting a return request.
1. Return Window
We accept returns for eligible products within 30 days of delivery.
To start a return, please contact us at support@amezna.com before sending any item back. Items returned without prior approval may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must be:
- New and unused;
- In its original condition;
- In its original packaging, if applicable; and
- Returned with all included accessories, tags, documentation, or parts, if applicable.
3. Accepted Return Reasons
Returns may be accepted for reasons including:
- Damaged or defective item;
- Wrong item received;
- Item not as expected; or
- Change of mind, subject to the eligibility requirements above.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@amezna.com.
Please include your order number, a clear description of the issue, and clear photos or videos showing the condition of the product and its packaging. We will review the information and provide further instructions.
5. Return Method
Returns are accepted by mail only. Please contact us before sending any item back.
Once your return request has been approved, we will provide return instructions, including the applicable return address and any information that should be included with the returned item.
Please do not send returns to our business address unless specifically instructed to do so by our customer support team.
6. Return Shipping Costs
Return shipping costs depend on the reason for the return and applicable law.
- If the return is caused by our error, such as a damaged, defective, or incorrect item, we will provide appropriate assistance after reviewing your request.
- If the return is due to a change of mind, preference, or another reason unrelated to our error, the customer may be responsible for return shipping costs.
Original shipping fees are non-refundable unless required by applicable law or unless the return is caused by our error.
We do not charge a restocking fee for eligible returns.
7. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the refund to appear in your account.
8. Exchanges
We do not currently offer direct exchanges.
If you would like a different product or variation, please return the eligible item in accordance with this policy and place a new order separately.
9. Non-Returnable Items
Certain items may not be eligible for return where applicable, including:
- Items marked as final sale;
- Customized or personalized products;
- Used, worn, altered, or damaged items not caused by us;
- Gift cards; or
- Items that do not meet the return eligibility requirements stated above.
Any product-specific non-returnable conditions will be clearly stated on the applicable product page where relevant.
10. Contact Us
For questions regarding returns or refunds, please contact us at support@amezna.com. Please include your order number and the email address used at checkout so we can assist you more efficiently.
Company Name: KEPTNEAT INC
Store Name: Amezna
Address: 441 WADSWORTH BLVD STE 158 LAKEWOOD, CO 80226
Email: support@amezna.com
Business Hours: Monday-Friday, 9:00 AM to 5:00 PM Eastern Time (ET)