Shipping policy
Last updated: August 10, 2026
Thank you for shopping with Amezna. Please review our Shipping Policy for information about order processing, shipping options, delivery estimates, tracking, and related matters.
1. Order Processing Time
Orders are generally processed within 1-3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
- Order Cut-Off Time: 5:00 PM
- Time Zone: Eastern Time (ET)
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Processing time does not include shipping time.
2. Shipping Methods and Delivery Time
We currently ship to addresses within the United States only.
Standard Shipping
- Shipping Time: 7-12 business days
- Shipping Cost: $9.99 for orders under $69
- Free Standard Shipping: Orders of $69 or more
Expedited Shipping
- Shipping Time: 5-7 business days
- Shipping Cost: $19.99
3. Estimated Total Delivery Time
Total delivery time includes both processing time and shipping time.
- Standard Shipping Estimated Total: 8-15 business days
- Expedited Shipping Estimated Total: 6-10 business days
These are estimates and may vary due to carrier operations, weather conditions, holidays, peak shopping periods, or other circumstances outside our reasonable control.
4. Shipping Coverage
We currently ship within the United States only.
At this time, we do not offer shipping to other countries or regions unless expressly stated on our website or during checkout.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available.
You may use the tracking number to monitor the status of your shipment.
6. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before submitting your order.
If you entered an incorrect address, contact us at support@amezna.com within 24 hours after placing your order.
We will make reasonable efforts to assist before the order is processed. However, once an order has entered processing or has been shipped, we cannot guarantee that the shipping address can be changed.
7. Delayed or Lost Shipments
If your order has not arrived within the expected delivery timeframe:
- Check your tracking information for the latest carrier update.
- If tracking has not updated or there appears to be a delivery issue, contact us at support@amezna.com.
We aim to respond within 24 business hours.
8. Important Notes
- Delivery times are calculated in business days, Monday through Friday.
- Weekends and public holidays are not included in processing or shipping estimates.
- Carrier delays, severe weather, incorrect shipping information, or peak shopping periods may affect delivery times.
- Processing time and shipping time are separate and should be combined when estimating total delivery time.
9. Contact Us
If you have questions regarding shipping or an existing order, please contact us at support@amezna.com.
Company Name: KEPTNEAT INC
Store Name: Amezna
Address: 441 WADSWORTH BLVD STE 158 LAKEWOOD, CO 80226
Email: support@amezna.com
Business Hours: Monday-Friday, 9:00 AM to 5:00 PM Eastern Time (ET)